Privacy Policy

Last updated: September 22, 2026

Information Collection

We collect information that you provide directly when requesting services through our website. This includes your name, email address, service preferences, and any messages you submit through our contact forms.

We also collect technical information automatically when you visit our website, including IP address, browser type, device information, and pages visited. This data helps us improve website functionality and user experience.

How We Use Your Information

Information collected is used for the following purposes:

• Responding to service inquiries and scheduling appointments
• Communicating about services, appointments, and follow-up care
• Improving our website and service offerings
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. Information may be shared only in the following circumstances:

• With service providers who assist in operating our website or conducting business, under confidentiality agreements
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

Data Security

We implement reasonable security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted to our website.

Cookie Usage

Our website uses cookies to enhance functionality and improve user experience. You can control cookie preferences through your browser settings. For detailed information, please review our Cookies Policy.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for certain uses of your information
• Object to processing of your information in certain circumstances

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service inquiry information is typically retained for two years after the last contact.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this privacy policy or our data practices, contact us at [email protected] or write to 147 Spencer Street, Melbourne VIC 3000, Australia.